I was talking to someone the other day about happiness; it’s something we all search for, but it can be ethereal and hard to find. We may think too much, work too much, or be so removed from those around us that we find it difficult to be happy.

It was Christmas Eve in the early nineties; I was on shift, and the call came in near midnight. The woman was scared, tired and feeling a long way away from the comforts of home.

At the end of each day, she lifts her bag over her shoulder and goes out the door, relentlessly heading to the gym, never giving up.

How many times have you done something that is routine, repetitive and needs to be changed but you keep on the same path over and over again?

When I started this blog, I took it very seriously. I could do it: provide observations, and write about life and events. But it’s hard to keep up.

My mother was always a cultured, beautiful woman, but she was tough too. She was one in the family to worry about finances, manage the home, and later the office.

I took time away from phones, computers and the 24/7 demands of business during my vacation in Barbados.

I had the pleasure of speaking with Martikainen from Kanadian Sonomot, a Finnish Canadian publication recently.

November 11th “Remembrance Day” is a day I remember well—not because of the end of wars, the veterans who fought in them, or the memories of innocent lives that were lost (all important parts of our past that we cannot forget).

It’s May 2013. I am standing in a hotel lobby at a cocktail party that we sponsor when a competitor approaches. This man has started a negative campaign against our companies with inaccurate information, and today he has already threatened the livelihood of an associate of ours.

It’s not often that I rave about the overall service level of an airline. In most cases, the hospitality industry is good worldwide no matter where you go; the difference tends to be the individuals you come in contact with, the ones that go out of their way to provide you with an amazing experience.

Look around you… observe how the people in your life use their time. Don’t be critical—just analytical. Ask questions, keeping in mind there are no wrong answers.

Last year, I wrote a blog post that had a great response from my editors. The first version I wrote resulted in a quick email back to me. A simple “wow.”

It’s sunset—ghosts, goblins, super heroes, and cartoon characters roam the streets and condominium hallways, searching doorways for treats. One night a year the world turns upside down, masks hide faces, and “scary” is normal.

The Million Dollar Baby case made international headlines. Soon after, I was interviewed by both CBC Radio and FORUM Magazine on the subject.

I was recently called by the CNN to provide insight on the article The Man Who Takes Vacations in War Zones, featuring Andrew Drury.

This post focuses on the things we do to each other and how we confront them. The world can be very strange. Often we just raise our hands up and say, “Why do we do what we do?”

During an interview with Yahoo Finance, my advice for March Breakers obtaining travel insurance includes: conduct your own research, do not be afraid to ask questions, and check the coverage you might already have through your employee benefits, credit card or CAA membership.

A self-proclaimed “geek,” I have made no reservations about his reverence for technology. At first glance, this is demonstrated by the gadgets he carries and the wearables that adorn his wardrobe. From a professional standpoint, Peak Contact couldn’t be a more blatant display.

This week, in Ingle International’s media enquiries, journalist Lucy Cook from Insurance Business Magazine requested commentary on the gap between consumer expectations and best industry practises.